Conflicts cost people a lot of strength and time – and the company a lot of money. In situations, in which people interact with each other, however, conflicts can never be entirely avoided. Even more: they are an integral part of any coexistence. The goal, therefore, isn’t an entirely conflict-free environment, but rather a constructive, satisfactory, and sustainable handling of conflicts. This not only includes coping with the conflict itself, but also the establishment of supporting and coordinating structures.
Conflicts can develop on many different levels:
- On organizational levels
- On executive levels
- Within teams
- In external relationships (e.g. with customers or suppliers)
No matter which origins: Conflicts can be harmful to individuals, teams, as well as entire organizations and require professional handling.